Frequently Asked Questions
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What should I know about prices & merchandise?
Prices and availability subject to change. Visit AmericanLegionFlags.com for current pricing. Merchandise shipped may vary slightly in appearance from illustrations. If merchandise shipped to you is not satisfactory, please contact us.
Where is your store located & what are the store hours?
Our store is located at:
John H. Geiger Operations Center5745 Lee Rd.
Indianapolis, IN 46216
Store hours are Monday - Friday 8 a.m. - 4 p.m., excluding holidays.
What types of payment do you accept?
For web, phone, & mail orders, we accept Visa, MasterCard, Discover, & American Express.
To pay by check or money order, mail the order form with your payment to:
American Legion Emblem Sales
P.O. Box 36460
Indianapolis, IN 46236
How can I order by phone or fax?
Phone
Call (888) 453-4466 Monday - Friday 8:30 a.m. - 5:30 p.m. ET (5:30 a.m. - 2:30 p.m. PT.)
Visit the Contact Us page to send a message.
Fax
(317) 630-1381
Can I use a tax exemption?
We've recently updated our web site so please read the following instructions carefully.
- If your tax exemption was previously set up with our Finance Department and you haven't already done so, please create a new website account. Once your account has been created and confirmed, please email taxexemptforms@legion.org and include your email. We'll make sure your tax exemption is connected to your new website account. Once you get confirmation, going forward, you'll simply log in to make tax exempt purchases.
- If you've never set up a tax exemption with us, please email taxexemptforms@legion.org. Â
If you have any questions, please email taxexemptforms@legion.org.
Can I create an account or check out as a guest?
We've recently upgraded our web site, so if you previously had an account, unless you've already created a new account, please visit the Sign In page to do so. You can save billing & shipping addresses, access your order history, track shipments, and save payment methods.
You're also welcome to check out as a guest without using a password.
What do I need to know about packaging & shipping?
Packaging & shipping are non-refundable and charged per single shipping address. Charges are based on the total value of your order:
| Order Cost | Packaging & Shipping Cost |
|---|---|
| Up to $10.00Â | $5.95 |
| $10.01 - $20.00 | $6.95 |
| $20.01 - $30.00 | $795 |
| $30.01 -$50.00 | $8.95 |
| $50.01 - $100.00 | $12.95 |
| $100.01 - $200.00 | $15.95 |
| Physical address required for shipping orders > $200 | |
| $200.01- $300.00 | $29.95 |
| $300.01 - $400.00 | $34.95 |
| $400.01 - $500.00 | $39.95 |
| $500.01 & over | $69.95 |
After your order is processed, in-stock items are normally shipped within  (Monday-Friday, except holidays.)
Back-ordered and extended-delivery products are shipped when they are available. Additional charges may apply for over-sized items.
Most packages are shipped by UPS Ground. On occasion, we ship lighter-weight packages by USPS.
Express Shipping
Not available at this time.
How can I check the status of an order?
If you've created an account and placed orders, visit the Sign In page, view your Account Dashboard, and use the menu to find the order or shipment.
If you checked out as a guest, please call (888) 453-4466 or visit the Contact Us page to send us an email.
If you're expecting an email from us, please add emblem@legion.org to your Contacts and Safe Senders list. Gmail users may find order-related emails under the Promotions tab.
My shipment is damaged. What should I do?
Please examine your merchandise immediately upon receipt. If your shipment has been damaged, please either:
- Log in to your account and start a return.
- Visit the Contact Us page.
We will give you instructions for how to proceed.
Is my purchase guaranteed?
If for any reason you are not completely satisfied with your purchase, please visit the Contact Us page to send us a message.
How can I return or exchange my purchase?
We will gladly provide an exchange or refund your purchase price (excluding discounts, and any shipping & handling charges) for items returned in their original condition within 90 days after you receive them. To return or exchange an item, please contact us.